Learn Conflict Resolution – Dealing with Difficult People

Learn how to turn difficult situations into opportunities for growth, better understanding behavior and developing coping techniques



We can get into a routine where it feels like everyone we speak with is either having a bad day, or we are having a bad day ourselves. We feel like we constantly meet people who seem to be inconsiderate, stubborn, incorrigible, indecent, miserable, or passive-aggressive. Sometimes we can be equally awkward ourselves. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and have an interaction with somebody.

Success comes from understanding how we behave, as well as how we can influence others. If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations.

In this course, unlock how to turn difficult situations into opportunities for growth.

You will know how to:

  • Recognize how your own attitudes and actions impact others.
  • Use new and effective techniques for dealing with difficult people.
  • Use techniques for managing and dealing with anger.
  • Develop coping strategies for dealing with difficult people and difficult situations.

Course Content


Session One: Course Overview


Session Two: Conflict as Communication.


Session Three: Benefits of Confrontation


Session Four: Preventing Problems


Session Five: Getting Focused


Session Six: Managing Anger


Session Seven: Dealing with Problems.


Session Eight: The Three-Step Conflict Resolution Model


Session Nine: Practice Makes Pretty Good.


Session Ten: Changing Yourself


Session Eleven: Why Don’t People Do What They Are Supposed To?


Session Twelve: De-Stress Options to Use When Things Get Ugly


Course features:

12 Modules

Full Lifetime Access

Available on Web

Certificate of completion