Learn how to manage anger productively while at the same time communicating with others in a constructive, assertive manner
Anger is a universal experience. It is normal to feel angry sometimes and anger can be a healthy emotion if you know how to deal with it. You don’t have to be a psychologist to understand that managing anger productively is something few individuals, organizations and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t. The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps his customers loyal but makes his own day less troublesome. This course is designed to help give you and your organization that edge.
This course touches on the definition of anger, its costs and pay-offs, the anger process, how anger affects our thinking, understanding behaviors caused by anger, how to manage anger and communicate effectively.
At the end of this course you will be able to:
This course is designed for:
None/No previous knowledge required.
ESTIMATED COURSE DURATION
This course comes with 9 lessons consisting of text, interactive cards and a quiz.
It is a self-paced program available 24/7. Participants can learn at their own pace, anytime, anywhere and on any device.
A participation certificate will be issued on completion of the course.